In the case of when the bag is made of natural leather, please note that exchage/refund is unavailable due to material characteristics

The surface or shape of the bag may be bumpy, have wrinkles, or have leather lines due the characteristics of natural leather. A single fabric contain areas that may or may not have wrinkles. 

Leather may contain small scratches, spots or pit marks.

The stated above can not be classified of reasons for exchange and refund.

In case of the natural dyed fabric, the dye transfer colors when paired with light colored clothing. This phenomenon will fade away when handled frequently.